Privacy Policy

At Twilight Bakehouse, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, twilightbakehouse.com, or use our services. By using our site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information in connection with the services we provide, including:

• Personal Identification Information: This includes your name, email address, phone number, and physical address (e.g., for delivery or billing purposes) when you submit an inquiry form, place an order, or subscribe to our newsletter.
• Order Details: Information related to your custom cake preferences, event details, occasion, desired designs, and any other specifics you provide to us to fulfill your custom order.
• Usage Data: Information on how our site is accessed and used. This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Communication Data: Records of your correspondence with us, such as emails, phone calls, or messages sent through inquiry forms.

How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our services, including processing your custom cake orders and service requests.
• To notify you about changes to our services or offerings.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide design consultations, customer support, and respond to your inquiries.
• To improve our website and services to deliver a better and more personalized experience.
• To manage our marketing efforts and send occasional promotional communications about new designs or special offers, always providing an opt-out option.
• To detect, prevent, and address technical issues or security concerns.

Disclosure of Your Information

We may disclose your personal information in the following situations:

• Service Providers: We may share your information with third-party service providers to monitor and analyze the use of our service, process payments, deliver orders, or for marketing purposes. These third parties will have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Twilight Bakehouse, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
• Business Transfers: If Twilight Bakehouse is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Security of Your Data

The security of your data is paramount to us. We strive to use commercially acceptable means to protect your Personal Data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we endeavor to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under GDPR (General Data Protection Regulation)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

In certain circumstances, you have the following data protection rights:

• The right to access, update, or to delete the information we have on you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where Twilight Bakehouse relied on your consent to process your personal information.

Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page. We advise you to review this Privacy Policy for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By mail: 102 Cornelia Street, New York, New York, 11221, USA